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Whenever I try to select a template, Internet Explorer stops working

This should never happen with the templates that are built into the system. If you have a problem with one of the templates that were provided with the system, please open a support ticket.

If this issue occurs with a template that you created, a likely cause may be the presence of non-standard lines of code in the html code of the templates, such as those sometimes generated by Skype or MS Word, e.g.:

<span durex="0" context="xxxx xxxxxx" iamrtl="0" onclick="javascript:doRunCMD('call','0',null,0);return skype_tb_stopEvents();" onmousedown="javascript:skype_tb_imgOnOff(this,2,'0',true,16,'');return skype_tb_stopEvents();" onmouseout="javascript:skype_tb_imgOnOff(this,0,'0',true,16,'');" title="Llamar a este número de teléfono en Italia con Skype: +390331301648 " onmouseover="javascript:skype_tb_imgOnOff(this,1,'0',true,16,'');" class="skype_tb_injection" onmouseup="javascript:skype_tb_imgOnOff(this,1,'0',true,16,'');return skype_tb_stopEvents();" id="softomate_highlight_0">

<span onclick="javascript:skype_tb_SwitchDrop(this,'0','sms=0');return skype_tb_stopEvents();" onmousedown="javascript:doSkypeFlag(this,'0',2,1,16);return skype_tb_stopEvents();" onmouseout="javascript:doSkypeFlag(this,'0',0,1,16);" title="Acciones de Skype" onmouseover="javascript:doSkypeFlag(this,'0',1,1,16);" class="skype_tb_imgA" onmouseup="javascript:doSkypeFlag(this,'0',1,1,16);return skype_tb_stopEvents();" id="skype_tb_droppart_0">

<span class="skype_tb_imgFlag" id="skype_tb_img_f0"/>

</span>

<span class="skype_tb_imgS" id="skype_tb_img_s0"/>

<span class="skype_tb_injectionIn" id="skype_tb_text0">

<span class="skype_tb_innerText" id="skype_tb_innerText0">

xxxx xxxxxx

</span>

</span>

<span class="skype_tb_imgR" id="skype_tb_img_r0"/>

</span>

Or:

<smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place">

<smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="country-region">

<smarttagtype downloadurl="http://www.microsoft.com" namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PersonName">

<object classid="clsid:38481807-CA0E-42D2-BF39-B33AF135CC4D" id="ieooui">

</object></smarttagtype></smarttagtype></smarttagtype>

<shapetype id="_x0000_t75">

<stroke/>

<formulas>

<f/>

·</formulas>

·<path/>

·<lock v:ext="edit" aspectratio="t"/>

</shapetype>

<shape id="_x0000_i1025" style="width: 17325pt; height: 9375pt;">

·<imagedata/>

</shape>

<shape id="_x0000_i1026" style="width: 139.5pt; height: 22.5pt;">

<imagedata>

</imagedata>

&lt;!--[if !vml]--&gt;

<a target="_blank" href="link">

<img src="URLimmagine" width="208" height="34">

</a>

&lt;!--[endif]--&gt;

<p>

</p></shape>

 Try cleaning the code as follows:
  1. Edit the template (Templates > Edit Templates)
  2. Copy the entire template to the clipboard
  3. Remove the entire code: the template is now empty
  4. Use the "Paste from Word" feature to readd the content while removing unnecessary HTML code
You can also try "cleaning" the code by using a separate tool. Many HTML editors include a feature to do so.

Article ID: 448, Created On: 10/17/2011, Modified: 10/18/2011

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